FAQs

Frequently Asked Questions

How can I contact Uneazed?

For questions or assistance, contact our customer service team at info@uneazed.com. Please include your order number when contacting us about an existing order.

Do you ship worldwide?

Yes, Uneazed offers worldwide shipping. Shipping rates and available delivery options are calculated at checkout based on your location.

International customers are responsible for any customs duties, import taxes or additional fees charged by their country.

Can I change or cancel my order?

Order changes and cancellations may be requested within 12 hours of placing your order.

Email info@uneazed.com as soon as possible with your order number and requested change. We cannot guarantee that an order can be changed or canceled once it has entered processing or shipped.

After an order has shipped, it may still be eligible for return under our 14-day return policy.

What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

Additional payment options may be displayed at checkout. PayPal is not currently accepted.

What is a preorder?

Preorder items are products that are available to purchase before they are ready to ship.

Preorder items are released in batches and generally require 3–5 weeks to be produced and shipped. Estimated shipping times are provided on the product page.

If your order contains both premade and preorder items, your order may be shipped together once all items are ready unless otherwise stated.

When will my order be processed and shipped?

Premade items: Orders are normally processed within 1–3 business days before shipping.

Preorder items: Orders are normally shipped within 3–5 weeks, depending on the estimated timeline listed on the product page.

Business days do not include weekends or holidays. Processing times may be longer during product launches, holidays or periods of high order volume.

How long will it take to receive my order?

Delivery time depends on your location, the shipping method selected and the shipping carrier.

The following timelines refer to when your order leaves our facility:

  • Premade items normally ship within 1–3 business days.

  • Preorder items normally ship within 3–5 weeks.

Once your order ships, you will receive tracking information by email. Carrier delivery estimates begin after the package has been shipped.

Will I be charged customs duties or taxes?

All prices are displayed in US dollars.

International orders may be subject to customs duties, import taxes or other fees determined by your country’s customs authority. These charges are not included in the product or shipping price and are the customer’s responsibility.

Uneazed cannot control or predict international customs charges.

How do I return an item?

We accept eligible returns requested within 14 days of the date your order was delivered.

Returned items must be unworn, unused and in their original condition, with all tags attached and the original packaging included.

To request a return, email info@uneazed.com with:

  • Your order number

  • The item you would like to return

  • Your reason for the return

Returns must be approved before they are shipped. Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

Do you offer exchanges?

We do not currently offer direct exchanges.

To order a different size or item, return the original item for a refund and place a new order. The replacement item is not reserved and may sell out before the return is completed.

What if my item is defective, incorrect or damaged?

Please inspect your order as soon as it arrives.

If you receive an item that is defective, incorrect or damaged, contact info@uneazed.com within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item

  • Photos of the original packaging

Once the issue is reviewed, we will work with you to provide an appropriate replacement or refund.

When will I receive my refund?

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–7 business days. Your bank or credit card provider may require additional time to post the refund to your account.

Original shipping charges are non-refundable unless the item received was defective, damaged or incorrect.

Can I return final-sale items?

Gift cards and products clearly marked as final sale are not eligible for return unless they arrive defective, damaged or incorrect.