FAQs
How can I contact Uneazed?
For any inquiries or assistance, reach out to our customer service team at info@uneazed.com
Do you ship worldwide?
Yes, we offer worldwide shipping for our customers.
Can I change or cancel my order?
Changes or cancellations are accepted within 12 hours of order placement. After this period, all sales are considered final unless the item is damaged.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX). Please note that PayPal is not accepted.
What is a Pre-order and how does it work?
Pre-order items are available at a discounted price and are not immediately ready for shipping. These items are released in batches and require 3-5 weeks to ship. Our team will keep you updated every step of the way.
When will my order be processed and shipped?
- Premade items: Processed within 1-3 business days and shipped immediately afterward.
- Pre-order items: Shipped within 3-5 weeks as they are made available.
How long will it take to receive my order?
Delivery times depend on the type of item ordered:
- Premade items take 1-3 business days to ship.
- Pre-order items take 3-5 weeks to ship.
Will I be charged with customs and taxes?
Displayed prices are tax-free in US Dollars. Customs duties and taxes, determined by your local customs office, are your responsibility.
How do I return an item?
Returns are only accepted if the item is damaged. Contact us with proof of damage to initiate a return.
What if the item(s) I received are defective, incorrect, or damaged?
If your items are defective, incorrect, or damaged upon arrival, please contact us immediately with your order number and photos of the issue for prompt resolution.
When will I receive my refund?
Refunds are only issued for damaged items after proof is provided. They are processed back to the original payment method and typically appear within 7-10 business days, depending on your bank. Please contact your bank or credit card company for questions about the refund timeline.